1. Subscription Cancellation

Effective March 9th 2025

• Users can cancel their subscription at any time.
• Upon cancellation, users will retain access to the service until the end of their billing cycle or until all valid credits are used.
• Credits do not expire and can be used even after cancellation as long as they remain available.

2. Refund Policy

• Annual Subscriptions: If a user cancels an annual subscription, they will receive a prorated refund for the unused months.
• Monthly Subscriptions: Monthly subscriptions are non-refundable. Users can cancel at any time, but no refunds will be issued for the remaining period.
• Once the refund request is approved, the amount will be processed and credited to the original payment method within five business days.

3. Credit Usage

• Users can continue to use their available credits even after canceling their subscription.
• Credits never expire and remain available for future use.

4. How to Cancel

• Users can cancel their subscription directly from their account settings.
• If assistance is needed, users can contact customer support at support@voyager1.ai

5. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be reflected on this page with an updated effective date.

For any questions regarding refunds or cancellations, please contact us at support@voyager1.ai